Returns & Refunds

If an item arrives damaged or does not match your order, contact us promptly with your order number and photographs so we can arrange a replacement.

For hygiene and food-safety reasons, opened premix packs cannot be returned unless the product is faulty.

Machine faults are handled through our service and warranty support. Our team will assess the issue and arrange repair or replacement where applicable.

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.